We’re Here for You. Anytime.

 

Feel free to call or email our Customer Experience Team whenever you need assistance. You can also check out our FAQs below for answers to some of our most commonly asked questions. Our Customer Experience hours are 5 a.m. - 5 p.m. PT.

 

Phone Number

877-994-3366
IDEON

 


ORDERING PROCESS
Can I purchase product direct from IDEON?
How do I locate my sales representative?
Can I purchase online?
Where can I find your current price book or online pricing tools?
Are there any order size requirements?
Where can I get a textile sample?
What grade is this fabric and is it approved for this chair?
Can I use a fabric outside of your carded program?
Can I select different fabrics on my chair?
Where do I send Customer Owned Material (COM)?
How do I place an order?
What is the typical lead time to receive my IDEON product?
ORDER STATUS
How long does it take to process my purchase order?
My order acknowledgement says TBD, what does that mean?
My order is on hold, who do I contact to have it released?
What is graded hold?
What is a credit review hold?
How do I resolve my order with a credit review hold?
What is an incomplete hold?
What is a price hold?
What is a backorder hold?
How can I check the status of an order?
Can I change my order?
Can I cancel or return my order?
DELIVERY
What are the freight terms?
Can I expedite an order?
What is the carrier tracking information for my order?
I received my order and chairs appear to have been damaged in transit?
I received my order and something is wrong?
What is the process for “Will Call” orders?
INVOICING
When will I be invoiced for my product?
WARRANTY AND PARTS
What is covered under warranty?
What is not covered under warranty?
How can I purchase replacement parts for my SitOnit Seating/ IDEON products?
What is the process to repair my IDEON product?
CUSTOM FINISH PROGRAM
How can I match existing wood furniture?
How much does the Stain-to-Match program cost?
What is the Stain-to-Match program approval process?
What is the Stain-to-Match ordering process?
CARE AND ADJUSTMENTS
How can I care for my product?
DEALER PORTAL
How do I get access to the Dealer Portal?
What are the benefits of the Dealer Portal?

CONTACT US

Have questions, comments or suggestions? We’re happy to help. Just fill out the form (fields marked with an asterisk are required) and a member of our Customer Experience team will get back to you.
 
 
 

Thank You For Your Message

We will get back to you within 48 hours.